1. General By making a booking and paying a deposit to RouteTrip USA, you are confirming that you have the authority to accept and do accept the following booking conditions as the basis of a contract between RouteTrip USA Ltd and all persons named on the booking form. In addition, you accept that all details on any quotation supplied by RouteTrip USA are correct. These booking terms and conditions shall be governed by English and Welsh law and the courts of England and Wales. The person who pays the deposit will be deemed as the “Party Leader" for all individuals included in the booking, however all travellers will be jointly bound to the booking conditions. Some elements of the holiday may also be subject to certain supplier booking conditions to which all members of the party must also comply. Please note that it is the responsibility of the Party Leader to supply us with the correct booking information, for example; full names as per their passport, correct passport numbers and expiry date etc. If you have any special requirements or requests, please let us know at the time of booking. We will pass any such information on to the relevant suppliers, however we are unable to guarantee any such requirements or requests. 2. Your Financial Protection All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Our ATOL number is 11486. RouteTrip USA Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations'' all passengers booking with RouteTrip USA Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of RouteTrip USA Ltd. This insurance has been arranged by The Travel Vault in conjunction with Towergate Travel through Zurich Insurance PLC. Claims In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation form as evidence of cover and value. This policy will not cover any monies paid for Travel Insurance The flight element of your trip is subject to the carrier’s booking conditions and the laws governing international and domestic flights. If a major delay occurs due to but not limited to weather conditions or air traffic control issues, then the carrier concerned may provide refreshments etc. in line with its own policies. RouteTrip USA does not accept any liability for delays, loss of luggage, changes in airline or aircraft type. 3. Insurance We strongly recommend that you obtain adequate travel insurance cover for all the elements contained within your holiday package and for any separate excursions and activities that are to be undertaken on your trip, some of which may require specialist cover. It is advisable to take out your insurance policy from the time of booking your holiday as cover will commence from the policy issue date which will therefore provide cover should you have to cancel your trip for an insured reason such as illness or serious accident. It is the responsibility of the traveller to ensure this cover is in place. Cover should include medical expenses, as well as repatriation, in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation. If you are undertaking any sports or adventurous activities on your trip, including trekking, you should also make sure that your policy covers these. Please also ensure you read the policy conditions and exclusions. Once you have a travel insurance policy in place, please let your RouteTrip USA Travel Expert know the details of your insurance company and the policy number as having this information enables us to support you should an emergency situation arise. 4. Price Our holiday packages are made up of two (2) or more of the following three (3) elements only; Flight, Accommodation and Car Hire. Any other elements sold by RouteTrip USA are done so on an “Agent” basis only and are separate from the main package and therefore priced individually. You will be advised of the price of the holiday package that you wish to book before your contract is confirmed. Until such time as the deposit is paid and contract confirmed, the price is subject to change. Your holiday deposit will be payable at the time of booking and the balance payment is required twelve (12) weeks prior to travel. Should the balance not be received by the twelve (12) week deadline, we reserve the right to cancel your holiday and apply cancellation charges as listed below. If the booking is made within twelve (12) weeks of travel full payment is due at the time of booking. For certain rail, cruise, special request accommodation and multi-centre holidays a higher non-refundable deposit may be required. Once the required deposit is received, the price quoted for the entire holiday is secured. However, surcharges are permitted to allow for increases in costs, taxes or fees for certain services, and exchange rates. We will cover the cost of any increases within 2% of the price of your travel arrangements. However, any increase above 2% will be passed onto the consumer. Should these price increases total 10% or more, you will have the option of accepting another holiday of equivalent standard (subject to availability), or cancelling and receiving a full refund, minus any earlier amendment fees. Changes to the agreed price are extremely unusual and, where possible will be absorbed by the Company. We reserve the right to correct any pricing mistakes on our website or in any correspondence. We will do this as soon as we become aware of said mistake. Unused bookings or services cannot be refunded or re-arranged. Upon check in, accommodation suppliers will normally require a security deposit, usually by major credit card. Where possible we will advise you of the amount required for any security deposit within your travel pack. Some accommodation providers may also charge a resort fee which can range from just a few dollars to around $40 per day. These resort fees are payable locally and won’t usually be included in the cost of your package. Where possible we will advise you of the resort fee within your travel pack, however this is only a guide and RouteTrip USA are not liable if this information is incorrect. Where your package includes one or more car rentals, "One way” drop off fees are often charged, particularly when the car is returned to another state. These fees are usually included in the price of your package, however there may be instances where this fee is payable locally in which case it is not included in the price of your package. Where possible we will advise you of these charges prior to you leaving for your holiday. Local charges can be subject to change from the supplier. A valid credit card is required in the lead driver’s name when collecting the vehicle. This is essential to guarantee supply of the vehicle by the rental company. A full, valid UK driver’s license must be carried at all times by the driver. We do not accept any responsibility or liability in the event that you or your party are denied a vehicle due to lack of documentation or if you are denied a vehicle due to driving penalties, endorsements or bans. Any costs incurred in this eventuality will be incurred by the customer(s). Unless otherwise stated, car rental is for one driver, although other drivers can be added to the agreement for a fee payable locally. Before leaving the rental desk, please check your rental agreement and receipt ensure all local charges are understood and have been agreed to. 5. Changes made by you If you wish to change your travel arrangements in any way after your booking is confirmed, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 6. Cancellation by you You, or any member of your party, may cancel at any time. We will require notice in writing from the person who paid the deposit. Since we will incur costs, you will have to pay cancellation charges as shown below according to the day we receive written notification. More than 99 days before departure – Loss of 15% of the package price. 65-99 days before departure – Loss of 50% of the package price. 30-64 days before departure – Loss of 75% of the package price. 0-29 days prior to departure – Loss of 100% of the package price. Sometimes special airfares are used to help reduce the cost of your holiday, these fares are often non-refundable and non-exchangeable and these fees will be additional to any cancellation fees listed above. In some cases the price of your holiday is calculated relative to the number of occupants in a room, or passengers travelling. If one of these occupants cancels, not only will there be a cancellation charge, but also the remaining members of your party may have to pay an additional sum. No refunds for unused travel/services due to changes of inclination while on holiday, even if cancellation has been notified to the supplier. 7. Changes or cancellation by us As we plan your holiday arrangements many months in advance, on occasion it may be necessary to make minor alterations and we reserve the right to do so including, but not limited to; airline provider, flight time (within 12 hours of the original flight time) or hotel to a comparable one. If we make a major change to your holiday, we will inform you as soon as reasonably possible. You will have a choice of either accepting the changes or a full refund of any paid monies or a credit against another holiday supplied by us. You’ll need to inform us in writing of your preference within 14 days of receiving notice of the major change. Major changes include a change of departure airport which is considered inconvenient for the customer(s) or a change of travel times which is more than 12 hours from the original departure. Cancellation is extremely unlikely, however RouteTrip USA reserves the right to cancel your holiday, and return any monies paid to us or offer you an alternative holiday of an equal standard. If we cancel or make a major change, compensation will be paid at the rates shown below except where the major change or cancellation arises due to reasons of force majeure. More than 28 days from departure – Nil. 14-28 days from departure – £25 per person affected. 0-14 days from departure – £35 per person affected. No other compensation claims will be considered. Force Majeure We will not pay compensation in cases where alterations or cancellations are due to circumstances outside of our control. These include, but are not limited to – strikes, technical problems with transport, riots, bad weather, war, terrorist activity, fire, flood, airport closure and natural disasters. 8. Our liability to you If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your holiday unless the failure or improper performance is due neither to any fault of the tour operator nor to another supplier of the package services, because, for example, it was the fault of the consumer or a third party unconnected with the provision of the services contracted for, or was due to unusual or unforeseeable circumstances which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability shall be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. 9. If you have a complaint We strive to ensure all holiday arrangements always meet our usual high standard. Should you have a problem during your holiday, please inform the local supplier immediately so they can assist you and rectify the issue. If your complaint is not resolved to your satisfaction, please email your contact at RouteTrip USA within 28 days of your return to the UK. Please include as much information and photos as possible and details of your attempt to resolve the problem with the local supplier. Every effort has been made to ensure the information on our website and in our correspondence is correct and valid. However, should errors or changes require correction then we reserve the right to do so without penalty. 10. Passport, Visa Waiver Programme and ESTA requirements Your passport should be valid for the proposed duration of your stay. You don’t need any additional period of validity on your passport beyond this. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration or health advisories or requirements. Visa Waiver Programme (VWP) The Visa Waiver Programme allows most British Citizen passport holders to visit the US on holiday for up to 90 days. ESTA Those travelling under the Visa Waiver Program should provide details online at least 72 hours before travel. This is known as an Electronic System for Travel Authorisation or ESTA. For more information, and to apply online, visit the official ESTA website. https://esta.cbp.dhs.gov/esta/ 11. Honeymoon Bookings All honeymoon bookings are subject to our Terms and conditions. It is important to note that in the unfortunate event of the cancellation of your booking you will be responsible for all cancellation charges as detailed above. We also reserve the right to charge a £99 administration fee to cover refunding all monies to your guests. These refunds will only be made once all cancellation charges have been paid. As the client, you will take on the responsibility for the full payment of the booking as the amount of your guest contributions cannot be guaranteed. .